Contact Us

Why reach out

This page exists for one reason: readers of our Duel at Dawn coverage sometimes have questions we haven't answered, or they spot something that needs a second look. If you found a discrepancy between what we wrote about Hacksaw Gaming's Wild West duel slot and what you saw at an operator, we want to know.

Our research on this title pulled from more than a dozen sources, and not all of them agree. RTP configurations range from 88.37% up to 96.30% depending on which setup an operator runs, and even release dates vary by source. We flagged those conflicts openly in the review rather than picking a number and hoping it holds up. If you've found a source we missed, or an operator running a configuration we haven't documented, that's exactly the kind of tip that improves the page.

We also hear from readers asking about availability in Canada specifically. Duel at Dawn's provincial regulatory status here is not something we could confirm through public filings at AGCO, Loto-Québec, BCLC, or AGLC, and we say so plainly rather than guessing. If you have direct knowledge of where this title is licensed to operate in Canada, that's useful information for us to verify and pass along.

General questions about how the game plays, what the DuelReels multiplier feature does, or how the bonus buy options work are also welcome, though our review page covers those in more depth than a contact reply can.

This is an independent review site. We are not Hacksaw Gaming, we are not a casino operator, and we do not process deposits, withdrawals, or account issues. Those matters belong with the platform where you're playing.

What we do and don't do

Some of the links on our Duel at Dawn pages are affiliate links. If you click through and play at a partner casino, we may earn a commission. That relationship never changes what we publish about RTP, volatility, or the conflicting sources we've flagged — the commercial arrangement and the editorial content are kept separate on purpose.

We're not able to resolve account disputes, bonus terms, or payment delays at any specific casino. Those go directly to the operator's own support team, who has access to your account and can actually act on it. What we can do is correct factual errors in our own coverage, update figures when better sourcing becomes available, and note where our research still has gaps.

If you're contacting us about responsible gambling concerns, we'd rather point you toward help than pretend we're equipped to provide it. Gambling here is restricted to those 19 and older, or 18 and older in Alberta, Manitoba, and Quebec. If play has stopped feeling like entertainment, provincial resources and self-exclusion programs exist for a reason, and reaching out to them is a better use of your time than emailing us.

We read every message that comes in, even the ones we can't act on immediately. Corrections tend to get the fastest turnaround since they're usually a quick fact-check against our source list before we update the page.